Store Policy


POLICIES

1. Policies are subject to change without notice

 

PAYMENTS

2. Prices are listed in US Dollars

3. Accepted payments are Paypal, Apple Pay, American Express, Visa & Mastercard

 

TAXES

4. Orders in Canada will be charged Canadian sales taxes

5. International orders are subject to duty and customs fees. We are not responsible for these charges

6. By submitting your order, you agree to pay all applicable fees

 

SHIPPING

7. We ship worldwide

8. All orders are shipped via Canada Post

9. You will receive a tracking number via email when your order is processed

10. Allow 10-15 business days for order processing

11. Orders will be fulfilled in the order they are received

12. Packages returned to our warehouse due to non-delivery will not be refunded

13. In the event of unsuccessful delivery due to an incomplete address, please note that additional shipping fees may apply for the reshipping of your order

14. If a tracking number is not sent within 9 business days, contact info@prime.com 

 

RETURNS / EXCHANGES

15. ALL SALES ARE FINAL

16. Once an order has been confirmed, it is processed automatically and cannot be modified/canceled

17. We reserve the right to refuse any returns at any time

18. In the case you were sent the incorrect item or for items classified as faulty or damaged, notify info@prime.com within 72 hours of receipt

19. Please do not send your purchase back without contacting us

20. Shipping costs are non-refundable

 

TERMS

1. Use of the website constitutes your agreement to follow our policies